Privacy Policy

Effective Date: 01/01/2026
Last Updated: 09/07/2026

1. Introduction

Excel Driver Training (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you enquire about or book driving lessons with us, visit our website or otherwise contact us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Excel Driver Training,

Francis House Coventry Road,

Burbage, Hinckley,

Leicestershire, LE10 2HL

Email: richard@excel-driving.com

Website: www.excel-driving.com

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us using the details above.

3. What Information We Collect

Depending on the services you use, we may collect the following personal information:

• Full name
• Home address
• Telephone number
• Email address
• Date of birth
• Driving licence information
• Provisional licence details
• Lesson booking history
• Payment information (excluding full card details)
• Theory and practical test dates
• Medical information that may affect your ability to drive
• Communications between you and Excel Driver Training
• Website usage information through cookies (where applicable)

We only collect information that is necessary to provide our services.

4. How We Collect Your Information

We may collect your information when you:

• Contact us by telephone
• Send an email
• Complete a website enquiry form
• Book driving lessons
• Contact us through social media
• Make payments
• Provide documents required for tuition
• Speak with us in person

5. How We Use Your Information

We use your information to:

• Arrange and deliver driving lessons
• Manage lesson bookings
• Contact you regarding appointments
• Respond to enquiries
• Process payments
• Keep lesson records
• Assess your driving progress
• Arrange practical driving tests where appropriate
• Comply with legal obligations
• Improve our services
• Deal with complaints

We will only use your personal information for the purposes for which it was collected.

6. Legal Basis for Processing

Under UK GDPR, we process your information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

7. Medical Information

If you disclose medical conditions or medication that may affect your ability to drive, we will only use this information to:

• Assess whether lessons can safely continue
• Meet our legal duty of care
• Ensure your safety and the safety of other road users

Medical information is treated as confidential.

8. Sharing Your Information

We do not sell your personal information.

Your information may only be shared where necessary with:

• The Driver & Vehicle Standards Agency (DVSA)
• Professional advisers
• Payment providers
• Government authorities where legally required
• Insurance providers if required following an incident

Any third party processing your data on our behalf is required to keep it secure.

9. How Long We Keep Your Information

We only keep your information for as long as necessary.

Typically this includes:

• Lesson records
• Payment records
• Booking information
• Correspondence

Where required by law, some records may be retained for accounting or legal purposes.

Once no longer required, your information will be securely deleted or destroyed.

10. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While no method of transmission over the internet is completely secure, we work to ensure your information remains protected.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Restrict processing
• Object to processing
• Request transfer of your information
• Withdraw consent where consent is relied upon

We will respond to requests within the time required by law.

12. Cookies

If our website uses cookies, they may be used to:

• Improve website performance
• Analyse website traffic
• Remember user preferences
• Improve user experience

You can manage cookie preferences through your browser settings.

Where required, we will obtain your consent before placing non-essential cookies.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their Privacy Policies before providing personal information.

14. Children’s Privacy

Driving tuition is available to learner drivers, including those under the age of 18.

Where appropriate, a parent or guardian may provide personal information on behalf of a student.

We only collect information necessary to provide driving tuition and manage bookings.

15. Data Breaches

If we become aware of a personal data breach that poses a risk to your rights and freedoms, we will comply with our legal obligations, including notifying the Information Commissioner’s Office (ICO) where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the date of the most recent update.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Excel Driver Training

Richard Jordan

Excel Driver Training,

Francis House Coventry Road,

Burbage, Hinckley,

Leicestershire, LE10 2HL

Email: richard@excel-driving.com

Website: www.excel-driving.com

18. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113